How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@bamboomee.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@bamboomee.com
I've been using this product for a few months now and it is the best makeup remover I've used. It is much more effective than micellar water or pre-moistened wipes. I just rub it around and remove it with a soft cloth and it takes off ALL of my makeup.
Awesome product, it feels really good applied on the skin, silky and fine feeling, it gets the job done removing my makeup. Recommended.
I love the cleanser I've been using it to take my makeup off for months and was so excited to find it.
This is a very good buy: good quality and very reasonable price.
Nice mild cleanser that melts makeup away with no residue. Highly recommend!
I absolutely love this cleanser. Its light. Good for my sensitive skin.
This feels amazing on my face and easily removes all my makeup.
My favorite! Works so good!